Delivery Information


Mainland UK

Orders over £150 are free to mainland UK

Orders below this are subject to the following rates

Non Mainland UK

The following postcodes are not considered as mainland UK. 


Primarily we are a UK based business however we will ship to certain international destinations. Please contact us for a quote.

On Arrival Of Your Order

Please check each package thoroughly for damage. Encase of damage please ensure to sign as damaged

Delivery Schedule

Our standard service operates Monday to Friday we can also offer a Saturday service if required please contact us for pricing or to upgrade prior to dispatch


We use a variety of methods to ship your order to you. Most smaller items will be sent by Royal Mail.

If you are local, we may deliver your goods ourselves.

Collection from the workshop is also available.


Getting a new piece for your home is exciting! But having to get rid of lots of un-recyclable plastic isnt.

Here at Crafty Metal we aim to mostly use recyclable materials.

Returns and Refunds

We hope you love your new item but if not please contact us within fourteen days of receipt, so that we can arrange collection and a refund.

Please note that non mainland UK and overseas will be subject to a surcharge

Damaged Items

Despite packaging thoroughly and quality checking prior to dispatch accidents do occur.

We are sorry if this has happened. Please contact us so that we can rectify any issues.

Custom Orders

Please note that some custom orders may not be eligible for a refund if you have a change of mind.

Please see our terms and conditions for further information

Order Cancellation

If, after ordering you have a change of mind and wish to cancel your order prior to dispatch. Simply contact us to cancel and arrange a refund.

If you wish to cancel a custom order this is possible if we have not yet commenced work.

Please see our terms and conditions for further information